Knowledge management is the practice of making useful know-how easier to find, trust, reuse, and improve. It covers decisions, procedures, lessons learned, templates, reference material, customer context, technical notes, and explanations that help people do better work.
The problem is rarely that teams have no knowledge. The problem is that knowledge is scattered across chats, inboxes, old files, private notes, meeting recordings, and people's memories.
Good knowledge management starts with ownership and structure. Decide what belongs in the shared knowledge base, who maintains it, how stale material is reviewed, and how people find the current answer.
A useful knowledge item should have context. Why does it exist? Who is it for? When was it last checked? Which project, process, customer, risk, or decision does it support?
Knowledge management can use maintained notes and procedures, reference records, indexes, review actions, and a daily access surface. The goal is to make the current answer easy to find and trust.
Related: What Is a Digital Workspace?, Document Control Basics, WorkSpace (WSO ↗).